As soon as the customer takes possession of the goods, the risk of loss or damage is transferred to him. It is therefore important:
- Do not sign the delivery note until you have checked the contents of the packages and the condition of the goods.
- Don’t give in to the pressure of the delivery guys, take the time to examine your merchandise.
If, at the time of inspection of the goods, it is found that they do not comply with the order form or that they have suffered damage during transport, this must be rejected and you must indicate your explicit reservations on the delivery note (obligatory condition for making any claim for breakage or damage during transport)
Delivery failure for “Incomplete or incorrect or non-existent address”.
DAWNHERBAL cannot be held responsible for any failure to deliver due to an address declared incomplete by the carrier. In the event of the return of a package marked “incomplete address” or declared DNLAI (does not live at the address indicated) by the shipping company, we will refund the customer’s order as soon as it is returned to our premises charging the shipping costs.
The delivery time for each product may also vary depending on stock availability. You can check stock availability on the website before the purchase process. At DAWNHERBAL, we have a wide stock of most of the products which allows us to guarantee a delivery time of 4-5 days to UK (from the moment when all the products are available for shipment within 7/8 days).
- Make sure that you provide the sender with complete and precise contact information.
- Make sure that your name can be found on your mailbox, doorbell or telecom.
- Make sure that the 15-consecutive-day period to collect your package from an Access Point does not run out.
The credit note will be reduced by the amount of the delivery costs incurred by DAWNHERBAL including during “Free shipping” operations since our company pays the amount of the delivery to the carrier in all cases.
In the event that a package is returned by fault of the client (package not claimed, wrong/incomplete address), the shipping costs will have to be paid for again so that the package can be re-shipped.
In the event of a delay due to any event (bad weather, accidents, etc.) that does not allow the normal delivery of products, DAWNHERBAL cannot be held responsible for delivery delays.
You can see all the charges detailed on your basket before validating the order, the products chosen, the shipping costs and any commissions and taxes. It is very important before clicking on “Confirm order” to confirm that everything is correct, products, quantity, finishes, etc.
*Shipping costs will vary depending on both the delivery address and the weight and volume of the selected products.